What should I do if my payment has failed?

Has your online payment failed? First check whether the amount has been debited from your account. If no money has been taken, you can simply place your order again. If the amount was debited but you did not receive an order confirmation, contact Fleurop-Interflora customer service. Provide your name, the time of payment and, if possible, proof of payment. We will investigate what happened and help find an appropriate solution.