Order proces
Ordering flowers online from Fleurop-Interflora is easy. Already have an account? Click “Log in” at the top right to sign in or register as a new user. To place your order, follow these three steps:
Step 1: Select – Choose your favourite bouquet or flower arrangement and select the desired size. Enter the delivery address and date. You can also add an extra gift, such as a vase or a bottle of sparkling wine, and write a personal message for the card.
Step 2: Enter the details – Fill in the recipient’s details and your own information. You can also indicate how you would like to receive your delivery confirmation.
Step 3: Complete your order – Check your order one final time and proceed to checkout, where you can pay securely online.
Once your order has been successfully placed, you will receive a confirmation by email.
To ensure your flower delivery is completed correctly and smoothly, it is important to provide the recipient’s phone number. Our local florists understand the importance of keeping your flowers a surprise and will only contact the recipient if there is a delivery issue, such as incorrect address details, local roadworks or events affecting access, or when the flowers cannot be left safely. The phone number is therefore important for a successful delivery and is used only for this purpose.
Yes. With Fleurop-Interflora, you can easily add an extra gift to your flower delivery. Depending on the bouquet or flower arrangement, you can choose from extras such as champagne, cava or wine, a vase, teddy bear, chocolates, gift voucher or Rituals care set. Our local florist delivers the gift together with the flowers, making your surprise complete. You can create your own combination or choose one of our ready-made gift sets featuring some of our most popular combinations.
No, it is not possible to order flowers by phone. You can easily order through the Fleurop-Interflora website, where you can pay securely online and provide all the necessary flower delivery details. Prefer to order in person? Visit a local Fleurop-Interflora member florist near you. You can choose your bouquet and provide the delivery details in store. Your order will then be forwarded to a professional florist near the recipient, who will carefully create the bouquet and personally deliver it.
Yes. For same-day flower delivery in Belgium, order before 2:00 pm on weekdays or before 1:00 pm on Saturday. Your bouquet or flower arrangement will be carefully prepared and personally delivered by a local florist near the recipient. Different delivery deadlines may apply during busy periods such as Valentine’s Day, Mother’s Day and Christmas. When ordering online, you will always see the earliest available delivery date.
Yes. If you have a special request for your flower order or delivery, you can add it in the comments field during the ordering process. Please note that not every request can be guaranteed, particularly if specific flowers or products are temporarily unavailable. We will always do our best to accommodate your wishes. Looking for something very specific that is not available on our website? Use our “Special Request” option. Enter your budget and describe what you are looking for in the comments field. Our customer service team will then review the possibilities with you.
For each bouquet, you can choose from four options: S (small), M (medium), L (large) or an amount of your choice. By clicking on the photos on our website, you can easily compare the different bouquet sizes. The price difference mainly reflects the value and number of flowers used. The larger the selected size, the fuller and more generous the bouquet will be. Our local professional florists carefully create each bouquet to ensure a beautiful, balanced arrangement that matches the selected size and price.
If a date appears in red on the calendar, flower delivery is not available on that date for the selected address. There can be several reasons for this: the local florist may be closed or on holiday, the delivery location may be temporarily inaccessible due to weather conditions such as heavy snowfall, or a local event may affect deliveries. In this case, select another available delivery date. The calendar only shows dates on which delivery is possible to the selected address.
Yes. When you order flowers online, you can easily add a card with a personal message to your bouquet. After adding the product to your shopping basket, you will have the option to write your message during the ordering process. Your personal message will be delivered together with the flowers.
Yes. Our digital ICI PARIS XL, ZEB and INNO gift vouchers can be added as an extra gift to any bouquet in our range. First choose the bouquet you would like to have delivered and add it to your basket. During checkout, you can then select an additional gift, such as an ICI PARIS XL gift voucher, a bottle of wine, chocolates or another gift from our range. Our local florist will make sure the flowers and gift are delivered together to the recipient.
Yes. With Fleurop-Interflora, you can easily order multiple bouquets or gifts at the same time, either for the same recipient or for several different recipients. Complete the order for the first recipient and then add a new order for the next one. At the end of the ordering process, you will receive a convenient overview of all your orders.
Yes. You can send flowers anonymously through our online shop. You do not need to create an account and can place your order as a guest. To remain anonymous, simply leave your name off the card accompanying the bouquet. Your personal data is protected in accordance with GDPR and will not be disclosed to the recipient, even if they ask for it. This allows you to discreetly send flowers to a secret crush, arrange a special surprise or simply keep your identity private.
Our bouquets and flower arrangements are individually created by professional local florists using the best flowers available at the time of your order. They aim to match the shape, colours, style and value of the arrangement shown online as closely as possible. However, factors such as seasonality, flower availability, quality and purchasing prices can vary. Fleurop-Interflora therefore cannot guarantee that every flower or plant shown will always be available, particularly for last-minute orders. The delivered arrangement may differ slightly from the photo while maintaining the overall style and value of your chosen product.
Yes. Our online shop only displays bouquets available for your selected delivery date. If you change the delivery date on the homepage, the available range will automatically change as well. This allows you to immediately see which flowers and bouquets can be delivered on your preferred date.
The minimum price for a bouquet delivered in Belgium is €29. For international flower delivery, the minimum price varies depending on the destination country. In the “International Shop”, select the desired country and sort the products by price from low to high to see the minimum price for that destination.
Once you have completed all the ordering steps and your payment has been successful, you will be redirected to the Fleurop-Interflora website. You will also receive an order confirmation by email. If you have not received it, check your spam or junk folder, as automated emails can sometimes end up there. Please note: when paying with iDEAL or WERO, you still need to click “Complete payment” to finalise the transaction.
If you are experiencing problems while ordering flowers online, there are two common causes:
1. A slow or unstable internet connection: pages may load slowly and interfere with the ordering process. Clearing your browser cache may help resolve the issue.
2. A temporary issue with the payment provider: maintenance may occasionally prevent a payment from being completed. If possible, try another payment method to complete your order.
If you do not know the recipient’s phone number or they do not have a phone, you can still have flowers delivered. Enter your own mobile number in the recipient’s contact details and mention in the comments that it is your number rather than the recipient’s. If there is an issue with the delivery, the local florist can then contact you directly to find a solution and ensure the flowers are delivered correctly.
Fleurop-Interflora orders are not grouped together: each flower delivery is handled individually by a local florist and can be delivered within half a day. This personalised service is reflected in the service fee. Working with a florist close to the recipient also helps reduce the environmental footprint associated with transporting the flowers. Fleurop-Interflora also offers its “7 days quality” label, guaranteeing that the delivered flowers will last for 7 days when our flower care instructions are followed correctly.
Yes. If your flowers need to be delivered before a certain time, you can mention this in the comments section of your order. For example, let us know if the recipient leaves work at 4:00 pm or if a business closes at a specific time. Our local florist will take this into account when arranging the delivery.
No. Thanks to our network of local florists, orders placed before 2:00 pm can generally be delivered the same day. However, when possible, we recommend ordering your flowers a few days in advance. This gives the local florist enough time to source the required flowers and create a bouquet that matches the arrangement shown on our website as closely as possible.
If the recipient only has a foreign phone number, mention this in the comments section when placing your flower order. This lets the local florist know that the number is correct and can be used if contact is necessary to complete the delivery. Please also indicate which languages the recipient speaks to make communication easier.
Yes. In addition to flowers, plants, gifts and subscriptions, you can also order a Fleurop-Interflora gift card. Our gift cards are available in both digital and physical versions and can be redeemed on our website or at one of our local florists.