Service and warranty
If you have a complaint about your bouquet or flower delivery, contact our customer service team within 7 days of delivery at info@fleurop.be. Include your order number, a short description of the problem and at least three clear photos of the bouquet or arrangement without its packaging: one from above, one from the side and one showing the stems. Unfortunately, complaints without the requested photos cannot be properly processed.
If you authorise the florist to leave the flowers by the door or with a neighbour, you accept the risk associated with that delivery option. Fleurop-Interflora cannot be held responsible for subsequent theft or if a neighbour fails to hand over the flowers. Our local florists always assess the situation and will take the bouquet back if they have any doubts.
Do you have a question, comment or problem with your order? Contact Fleurop-Interflora using the contact form or chat on our website, by email at info@fleurop.be or by phone on +32 (0)2 242 29 64. Our customer service team will be happy to help.
Bouquets and plants ordered from Fleurop-Interflora come with a 7-day freshness guarantee, provided our care instructions are followed. Flowers are natural products, so a quality issue may occasionally occur. If you have a complaint, send us three clear photos: one from above, one from the side and one showing the stems, so we can investigate the issue.
When goods are returned, Fleurop-Interflora will issue the refund once the returned goods have been received or the customer can provide proof that they have been sent back. The refund will be made using the same payment method as the original transaction.
No. The right of withdrawal does not apply to orders containing cut flowers or plants. These products therefore cannot be returned to Fleurop-Interflora or the local florist because they are perishable, have a limited shelf life and are often prepared for a specific recipient.
For purchases that do not contain cut flowers or plants and for which the right of withdrawal applies, you can use the standard withdrawal form. Items can be returned in person or sent to: Fleurop-Interflora België CV, Attn. Customer Service, Hoge Wei 1, 1930 Zaventem, Belgium. Return shipping costs are at your own expense.
Would you like to return a product that does not meet your expectations? Consult our information on the right of withdrawal for details about eligible products, applicable deadlines and all conditions for making a return.