Flower delivery
Yes, this is not a problem. To ensure a smooth flower delivery, it is important that our local florist has a phone number in case there is an issue with the delivery. If the recipient has a foreign phone number, mention this in the comments section. Please also indicate which language the recipient can be contacted in.
The flower delivery time depends on the route and schedule of the local florist, so we cannot guarantee an exact delivery time. Bouquets, flower arrangements and plants are generally delivered between 10:00 am and 7:00 pm. During exceptionally busy periods, traffic delays or extreme weather for instance, delivery may take place later. Funeral flowers are an exception: their delivery is scheduled around the ceremony to ensure they arrive well in advance.
All Fleurop-Interflora flowers are carefully arranged by a local professional florist and personally delivered to the specified address. Your flowers are therefore not shipped through a parcel delivery service: they are prepared and delivered directly by a florist near the recipient. This ensures a freshly made bouquet, careful personal delivery and the quality and service Fleurop-Interflora has been known for for more than 100 years.
Yes. Fleurop-Interflora also provides flower delivery to hospitals. When ordering, enter the hospital’s full address as well as the recipient’s name, department or ward and, if possible, room number. Check beforehand that the patient is still in the same ward and has not already been discharged. Some hospitals have their own rules regarding deliveries. If the flowers cannot be handed over, the local florist will take them back to the flower shop.
Yes. With Fleurop-Interflora, you can easily have flowers delivered to a company or office. When ordering, provide the correct delivery address and any useful additional information, such as the building name, department and opening hours. This helps the local florist complete the delivery as smoothly as possible. Some companies have their own visitor or delivery policies, so make sure the information you provide is complete and accurate.
Yes. Fleurop-Interflora can deliver funeral flowers to a church, ceremony hall, crematorium, cemetery, funeral home or other funeral venue. When ordering, provide the full delivery address and as many details as possible, including the name of the deceased and the time of the ceremony. Complete and accurate information helps the local florist deliver the flowers to the correct location on time.
Yes. As soon as our local florist has completed your flower delivery, Fleurop-Interflora will automatically send you a confirmation by email and/or text message, depending on the preference you selected when ordering. This lets you know that the flowers have been successfully delivered to the recipient.
Fleurop-Interflora provides flower delivery from Monday to Saturday. In general, deliveries are not made on Sundays or public holidays. During the ordering process, enter the delivery address and preferred date, and our system will automatically show whether delivery is available for that location and date. For international flower delivery, select the international shop on our website and follow the same steps.
If the recipient is not home, the local florist will follow the delivery instructions you selected when placing your order. If you have given permission, the bouquet may be left in a safe place or with a neighbour. If this is not possible due to factors such as weather or risk of theft, or if you did not give permission, the florist will take the flowers back. The recipient can then collect them from the flower shop or arrange a new delivery.
The service fee for flower delivery is €12 per delivery address, both in Belgium and in around 150 other countries where our network operates. This fee includes personal delivery of your bouquet by a local florist to your chosen address. This ensures a freshly prepared bouquet that is carefully arranged and personally delivered. The total cost of your order, including delivery-related fees, is clearly displayed before you complete your purchase.
As soon as your bouquet has been delivered, Fleurop-Interflora will send you a delivery confirmation by email or text message, depending on the option you selected when ordering. This lets you know that the flowers have successfully reached the recipient. If you have not received confirmation or have a question about the delivery, please contact our customer service team.
Yes. For same-day flower delivery, order before 2:00 pm on weekdays or before 1:00 pm on Saturday. Same-day delivery is available in Belgium and in many international destinations. Fleurop-Interflora works with a network of local florists who create your bouquet with fresh flowers and personally deliver it to the selected address.
In general, Fleurop-Interflora does not provide flower delivery on Sundays or public holidays. Exceptions may apply when a Sunday or public holiday coincides with an important flower-giving occasion, such as Mother’s Day. The available delivery dates are always shown during the ordering process.
When placing your order, you can specify what the florist should do if the recipient is not home. You can allow the flowers to be delivered to a neighbour, left in a safe place by the door or taken back to the local florist. If you do not want the flowers left behind, or if the florist considers it unsafe to do so, they will take the bouquet back to the shop and leave a delivery notice. The recipient can then contact the local florist to collect the flowers or arrange another delivery.
Yes. Thanks to our extensive network of local florists, Fleurop-Interflora provides flower delivery throughout Belgium. Delivery does depend on the availability of a professional florist near the selected address. If the local florist is closed, on holiday or exceptionally unable to deliver on your preferred date, that date will not be available in the ordering calendar. Simply choose another available delivery date. If you need assistance, our customer service team will be happy to help.
Yes. With Fleurop-Interflora, you can send flowers to more than 150 countries worldwide. Visit our international shop and select the destination country. We will then show you the bouquets available for delivery in that country. The flowers are prepared and personally delivered by a local florist from our international network. This makes it easy to send flowers abroad for a birthday, wedding, new baby, get-well wish or any other special occasion.
Have you received a delivery confirmation but the flowers have not arrived, or are you expecting a delivery that has not yet taken place? Contact our customer service team via the chat on our website, by email at info@fleurop.be or by phone on 02/242 29 64. We will investigate what happened and, if necessary, contact the florist responsible for the delivery to find an appropriate solution. Please have your order number ready when contacting us. You can find it in your order confirmation.
No. Fleurop-Interflora does not use a Track & Trace code for flower deliveries, because your flowers are not shipped through a parcel service. Once your order has been placed, it is sent to a local florist who personally creates the bouquet and delivers it to the recipient. You will receive an order confirmation by email and, once the flowers have been delivered, a delivery confirmation by email or text message depending on your selected preference.
Our local florists generally deliver flowers between 10:00 am and 7:00 pm. As every delivery is made personally and routes vary from day to day, we cannot guarantee an exact delivery time. Funeral flowers are an exception. For these orders, provide as much information as possible about the location and time of the ceremony so the florist can ensure timely delivery to the funeral home, crematorium or other funeral venue.
During the ordering process, you can specify what should happen to the flowers if the recipient is not home. You can allow delivery to a neighbour or ask for the flowers to be left in a safe place by the door. If neither option is selected, or if the florist decides that it is not safe to leave the flowers, a delivery notice will be left in the letterbox. The recipient can then collect the flowers from the local florist or arrange a second delivery.
An exact flower delivery time can only be taken into account for funeral flowers, where you can provide the time of the funeral so the local florist can ensure timely delivery. For other flower orders, an exact delivery time cannot be guaranteed. You can, however, request delivery before or after a certain time in the comments section. The local florist will do their best to take this into account, but it cannot be guaranteed.
Yes. For same-day flower delivery, order before 2:00 pm on weekdays or before 1:00 pm on Saturday. Your bouquet can then be prepared and delivered that same day. In general, deliveries are not made on Sundays or public holidays, except when they coincide with an important flower-giving occasion such as Mother’s Day.
Yes. You can send flowers anonymously with Fleurop-Interflora. You can still write a personal message on the card; simply leave your name off it. Your personal information is protected in accordance with GDPR and is not disclosed to the recipient. This allows you to send your bouquet discreetly and anonymously.
Yes. You do not have to add a greeting card to your bouquet. If you would like to send flowers anonymously, select “I don’t want a greeting card” during the ordering process. The recipient will receive the flowers without knowing who sent them. Alternatively, you can include a card with a personal message but leave off your name, allowing you to share a message while remaining anonymous.