Change or cancel

To change or cancel a Fleurop-Interflora order, contact our customer service team as soon as possible. We will check with the local florist to see what is still possible. Changes or cancellations are only possible if the bouquet or flower arrangement has not yet been prepared and may involve additional costs. Contact us on +32 (0)2 242 29 64 or at info@fleurop.be.

This depends on the current status of your order. If it has not yet been processed, you may still be able to add an extra gift to your flower delivery, such as a vase, bottle of champagne or chocolates. Contact our customer service team as soon as possible to check the options.

To change the delivery instructions for your flowers, contact Fleurop-Interflora customer service as soon as possible. If the order has not yet been processed by the local florist, you may still be able to change whether the flowers can be delivered to a neighbour or left in a safe place by the door.

The refund depends on when you cancel your order. Orders cancelled more than two days before delivery can generally be refunded in full. For later cancellations, we will check with the local florist which costs have already been incurred. A full, partial or no refund may therefore apply.

Yes, provided your order has not yet been processed. Fleurop-Interflora works with around 265 local florists throughout Belgium, each with their own delivery area. Changing the address may therefore require transferring the order to another florist. If preparation has already started, additional costs may apply.

Yes, provided the local florist has not yet prepared the card and your order has not been delivered. Contact our customer service team as soon as possible to change the personal message accompanying your flowers.