What should I do if I have a complaint about an international flower delivery?

As with a delivery in Belgium, contact our customer service team as soon as possible so we can investigate your international flower order. Once we receive feedback from our local partners, we will work with you to find an appropriate solution. If your complaint concerns flower quality, we require three clear photos of the bouquet or arrangement: one from above, one from the side and one showing the stems. Response times may be slightly longer due to different time zones.