What should I do if I have a complaint about my flowers?

If you have a complaint about your bouquet or flower delivery, contact our customer service team within 7 days of delivery at info@fleurop.be. Include your order number, a short description of the problem and at least three clear photos of the bouquet or arrangement without its packaging: one from above, one from the side and one showing the stems. Unfortunately, complaints without the requested photos cannot be properly processed.